We're here to help
Something not working, a question about your account, or an idea to share? Email us and a human will get back to you within two business days.
Email: support@cancerconvo.com.au
Please include the email address you use in the app — it helps us find your account faster. Never include passwords in an email.
Deleting your account
You can close your account any time from Settings inside the app. Your data is removed from view immediately, and permanently deleted after 90 days — with a reminder email a week before, in case you change your mind.
If you need support beyond the app
Cancer Convo is a communication tool, not a counselling or crisis service. If you or someone you care about needs to talk:
- Cancer Council — information and support: 13 11 20
- Lifeline — 24/7 crisis support: 13 11 14